How long do I have the rental items?
All rental items are priced per weekend. See pickup and return times below.
When do I need to make my reservation?
We recommend making your reservation as soon as you know what you will need.
This will ensure that you can get exactly what you want when you need it.
What do I need to make my reservation?
We require a 50% deposit of your total rental at the time of reservation, to consider the
reservation confirmed. Payment can be made by Visa, Mastercard, American Express, Check, or Cash.
Checks are NOT accepted within 10 days of your rental. The remaining balance may be paid at the time of pickup.
What is the Cancellation Policy?
A 2 week notice prior to your pickup date is required for all monies to be fully refundable.
Deposits on rental items canceled within the 2 weeks of the pickup date, the 50% deposit
is non-refundable. Items cancelled within 24 hours of your pickup date, full rental fee may still be charged.
Additions to your order are always welcome depending on availability.
Quantity cancellations also require the same 2 week notice prior to the pickup date, or
rental fees as agreed upon may still be charged.
When can I pickup my rental?
All rental items for the weekend may be picked up starting Friday afternoon between
2:00pm – 4:30pm and all day Saturday From 9:00am – 4:30pm. Please speak with staff for events not on Saturday or Sunday.
When do I need to return my rental?
All rental items must be returned Monday mornings between 9:00am – 5:00pm, unless otherwise expressed or
late fees may be charged.
What is a Damage Waiver?
An 8% nonrefundable damage waiver is charged on all rental items. This damage waiver covers rental items that are damaged through normal use.
All broken and damaged items, including broken glassware and china, must be returned to Simply Elegant Rentals.
The damage waiver does not cover damage, loss, or negligence.
Examples of items covered on damage waiver:
Small amounts of wax
Examples of items not covered on damage waiver:
Any item not returned (including crates and racks)
Excessive candle wax on linen
Excessive amounts of breakage (negligence).
The replacement cost of all missing items will be charged to the customer. Simply Elegant Rentals
reserves the right to charge these costs to the credit card on file for the event payments.
If the missing items are returned to Simply Elegant Rentals within 30 days, the cost will be reimbursed.
Do you deliver?
We do offer delivery and/or pickup services on most orders for an additional fee. Delivery
is for drop-off service only. Setup is not included with delivery, but offered for additional cost. Rates depend on geographical location.
If rental items are to be delivered and/or pickup during non-business hours, including nights after 5:00pm,
or Sunday, additional charges will apply. Customer must be present for all deliveries.
Please call the office for delivery rates.
Do you offer set-up and break down Services?
We do offer Set-up and break down services on most of our rental items,
please call the office for a quote. Table setup is $1.00each and Chair setup is .50 cents each.
Do I have to wash the dishes before I return them?
Some-what. All china, flatware, and glassware must be returned free of all food
and/or liquid. We ask that all plates are scraped to remove as much as possible, or cleaning fees will be charged.
Do I need to wash linens before I return them?
No. When it comes to linens all we ask is that you shake linens free of all food and decor
and we will take care of the rest. We do recommend that if the linens get wet, from
water or spills, that you hang them to dry and not ball or fold them up, until they
are completely dry. Balling up or folding wet linens will cause them to mildew.
Damage such as mildew will require you to replace the linen at full cost.
Will I be charged if the linens get stained?
Most stains are common and are not a problem for us to get out. The only stains
you need to be aware of are stains such as mildew, candle wax, ink, or damage such
as burns or tears. These types of stains can not be removed therefore you would
be responsible for replacing the linen at full cost.
Do you Price Match?
We do! If you find a lower price with another local rental company, bring us your quote. We will only price match for identical items.
Price matching is for rental items only ; cost such as special orders, delivery, pickup & setup are excluded.
What is your Policy for a Hurricane/Natural Disaster?
In the event of an extreme natural disaster or declared emergency such as hurricane, flood, ice, or snow Simply Elegant will allow customer to roll over all payments to a rescheduled date (subject to availability.) If entire order is canceled and not rescheduled Simply Elegant will refund all payments up to 25% of the total, which is non-refundable.