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Rental Policies
F.A.Q.

FrequentlyAskedQuestions
 

How long do I have the rental items?
      All rental items are priced per weekend.  See pickup and return times below.

When do I need to make my reservation?
      We recommend making your reservation as soon as you know what you will need.
      This will ensure that you can get exactly what you want when you need it.


What do I need to make my reservation?
      We require a 50% deposit of your total rental at the time of reservation, to consider the
      reservation confirmed. Payment can
be made by Visa, Mastercard, American Express, Check, or Cash. 
      Checks are not accepted the day of rental. The remaining balance may be paid at the time of pickup.


What is the Cancellation Policy?
      A 3 week notice prior to your pickup date is required for the deposit to be fully refundable.
      Deposits on rental items
canceled after 3 weeks allows for only half of the deposit to be
      refunded. Deposits on rental items canceled after 2 weeks to
the pickup date, the deposit
      is non-refundable.

      Additions to your order are always welcome depending on availability.
      Quantity cancellations also require the same 3-week notice prior to the pickup date, or
      rental fees as agreed upon may still be charged.


When can I pickup my rental?
      All rental items for the weekend may be picked up starting Friday afternoon between
      2:00pm – 4:30pm and all day Saturday From 9:00am – 4:30pm.


When do I need to return my rental?
      All rental items must be returned Monday mornings between 9:00am – 12:00pm, or
      late fees may be c.

What is a Damage Waiver?

     An 8% nonrefundable damage waiver is charged on all rental items. This damage waiver covers rental items that are damaged through normal use.
    All broken and damaged items, including broken glassware and china, must be returned to Simply Elegant Rentals.
    The damage waiver does not cover damage, loss, or negligence.

    Examples of items covered on damage waiver:

        Broken glasses
        Chipped plates
        Small amounts of wax

    Examples of items not covered on damage waiver:

            Any item not returned (including crates and racks)
            Molded linen
            Excessive candle wax on linen
            Excessive amounts of breakage (negligence).

The replacement cost of all missing items will be charged to the customer. Simply Elegant Rentals
reserves the right to charge these costs to the credit card on file for the event payments.
If the missing items are returned to Simply Elegant Rentals within 30 days, the cost will be reimbursed.

Do you deliver?
      We do offer delivery and/or pickup services on most orders for an additional fee. Delivery
      is for drop-off service only. Setup is not included with delivery, but offered for additional cost. Rates depend on geographical location.
     
If rental items are to be delivered and/or pickup during non-business hours, including nights after 5:00pm,
      or Sunday, additional charges will apply.
Customer must be present for all deliveries.
      Please call the
 office for delivery rates.

Do you offer set-up and break down Services?
      We do offer Set-up and break down services on most of our rental items,
      please call the office for a quote. Table setup is $1.00each and Chair setup is .50 cents each.


Do I have to wash the dishes before I return them?
      Some-what.  All china, flatware, and glassware must be returned free of all food
      and/or liquid. We ask that all plates are scraped to remove as much as possible, or cleaning fees will be charged.

Do I need to wash linens before I return them?
      No.  When it comes to linens all we ask is that you shake linens free of all food
      and we will take care of the rest.  We do
recommend that if the linens get wet, from
      water or spills, that
you hang them to dry and not ball or fold them up, until they
      are completely dry.  Balling up or folding wet linens will cause them to mildew.
      Damage such as mildew will require you to
replace the linen at full cost.

Will I be charged if the linens get stained?
      Most stains are common and are not a problem for us to get out.  The only stains
      you need to be aware of are stains
such as mildew, candle wax, ink, or damage such
      as burns or
tears.  These types of stains can not be removed therefore you would
      be responsible for replacing the linen at full cost.

Do you Price Match?

      We do!  If you find a lower price bring us your quote. We will only price match for identical items. 

      Price matching is for rental items only ; cost such as special orders, delivery, pickup & setup are excluded.

Please note that there is never a question that shouldn’t be asked, and if we have not fully answered your questions please give us a call at 843-821-1035
so that we can assist you.

 

Simply Elegant Event Rentals. 214 Old Trolley Road. Summerville, SC 29485. Phone: 843-821-1035

Serving Summerville, Charleston, North Charleston, Moncks Corner, Goose Creek, and surrounding areas.